1) USB Connection
2) Wireless Connection
3) Data Processing
4) ECG or Tonometer Connection
5) Tonometer Connection
USB and Wireless Connection
The USB device (wRs, wireless receiver of signal) has not been identified by the software WPulsePen.
1) Extract, wait few seconds and reinsert the receiver of wireless signal wRs.
2) Verify that protection software of the computer like Antivirus, Firewall, etc. does not prevent access to external USB devices: in such case ask the system administrator.
3) If the problem remains, it would be useful to reinstall the USB drivers.
USB device wRs was correctly detected by the software WPulsePen, but its data flow is not valid: verify that firmware is compatible with the current version of the software (Status Panel).
USB device wRs was correctly detected by the software WPulsePen and its data flow is valid.
Data Processing
The purple horizontal bar shows the amount of data coming from the wRs unit and awaiting processing: the shorter the bar, the fewer data are waiting for processing.
If the case the horizontal bar is almost entirely yellow, the WPulsePen software works under the best conditions.
The purple horizontal bar indicates that the computer is busy processing other functions. When the horizontal bar is almost completely purple (as shown above), the activities of the software WPulsePen can be seriously compromised.
Troubleshooting:
1. Close the software WPulsePen,
2. Close other running programs,
3. Restart the software WPulsePen.
ECG and Tonometer Connection
USB device wRs was correctly detected by the software WPulsePen, and its data flow is valid.
The ECG Unit and the tonometer Unit are not connected.
The ECG Unit was correctly connected: it's always set as Sensor 1 - red trace and produces a single beep during power-up.
The Tonometer Unit is not connected.
The Tonometer Unit was correctly connected: in this example, it's set as Sensor 2 - blue trace and produces a double beep during power-up.
The ECG unit is not connected.
Both the ECG unit and the Tonometer unit are correctly connected.
The icon shows the relative battery status. In the case shown in the figure above, the battery in the ECG unit is at 72%, while the battery in the Tonometry unit is at 34%.
If the residual battery charge is lower than 10%, its replacement is suggested.